Stupid Users
Dec. 30th, 2006 10:07 amTo distract myself from the poorly-handled show trial and execution down in Mesopotamia, and my incredible annoyance at the right-wing nuts who try and come up with non-technical excuses to disagree with the Lancet study just because they cannot get themselves to accept the results, let me describe an incident at work.
We're trying to set up database replication between a mainframe and a Unix system. These systems are managed by different teams, so you cannot just take the graphical tools and say "install". Instead, you let the tool generate SQL files and each team will run the SQL on their end of the system.
I had previously described the full process to the mainframe admin who wanted to run the graphical tool (and had trouble understanding why I wouldn't give just him global root and DBADM access to all our Unix machines). He'd been working with the graphical tool for the last week (it ought to take 5 minutes) and finally sent me my half.
Except he didn't send me the SQL file. Instead, he mailed me a screenshot of the graphical utility while it was generating the SQL file. And he did not mail me the screenshot as an image file - he sent me a Word document that contained nothing except the screenshot.
The mind boggles at how little people like him really understand computers, databases and how graphical tools interacts with the underlying system. Mind you, this is not a new hire in an outsourced location with just a runbook to follow - this is somebody with a US computer science degree and over five years of experience in his current role. Urgl.
We're trying to set up database replication between a mainframe and a Unix system. These systems are managed by different teams, so you cannot just take the graphical tools and say "install". Instead, you let the tool generate SQL files and each team will run the SQL on their end of the system.
I had previously described the full process to the mainframe admin who wanted to run the graphical tool (and had trouble understanding why I wouldn't give just him global root and DBADM access to all our Unix machines). He'd been working with the graphical tool for the last week (it ought to take 5 minutes) and finally sent me my half.
Except he didn't send me the SQL file. Instead, he mailed me a screenshot of the graphical utility while it was generating the SQL file. And he did not mail me the screenshot as an image file - he sent me a Word document that contained nothing except the screenshot.
The mind boggles at how little people like him really understand computers, databases and how graphical tools interacts with the underlying system. Mind you, this is not a new hire in an outsourced location with just a runbook to follow - this is somebody with a US computer science degree and over five years of experience in his current role. Urgl.